Frequently Asked Questions

For VDSL/ ADSL, 70 Mbps download and 10 Mbps upload speed. For Fibre, we offer 100(Downloading)/20(uploading), and 950/500.

Yes, your router must be compatible with Fibre, you can call us for more details.

You can ring your existing broadband provider and ask them to cancel your services by giving them your thirty-day notice once Netwest has provided a ready for service date for your fiber installation.

It’s free for both business and residential customers.

Once you have sign up with us, on site technician will look after everything. Any issue related to local Fibre company (Chorus) we will try to reach them on behalf of you to fix it.

Our early termination charges are $150, however, we will give you 30 days without a termination fee, if you change your mind.

Click on Pay Here tab. We have provided our Banking details on our website. Or you can visit the shop and pay via:
Credit card, Debit card, Cheque, Cash

Netwest is the first company in the world to provide free broadband technical support.

We are based in Matamata. We are providing premium services for example we will allocate personalized service technician for all the customers and the technician will be available when fault happens.

Yes, Our service technician will immediately provide temporary alternate connection.