Terms & Condition

Here in Terms and Conditions, “we” “us” and “our” refer to Netwest Broadband. Your entrance and use of any information on the website (Netwest .co.nz) whether as a guest or registered user of our services, is given subject to the following terms. Please read certain documents carefully. By using our website you agree to be treated with these terms of use and our privacy policy. If you do not accept to be bound by these terms, you must refrain from using our website. We have the right to revise these terms and conditions at any time and your use of our website following any corrections will represent your agreement to be treated by these terms and privacy policy as amended.

Accessing our website

As you visit our website (Netwest .co.nz), we provide you a confined license to access and use our information for your individual use. You can get print the copy and can download extracts, of any page from our website for your reference use, you cannot delete or make any changes in copyright symbol, trademark or other exclusive notice. Any use of our content in any other way violates our intellectual property rights. According to the Copyright Act 1994; you are not allowed to reproduce, republish, share or display any information from this website without our prior written permission. You should not use any materials from our website for marketing purposes which can cause us any loss or damage.


The greatest extent authorized by the law, Netwest Broadband makes no warranties, expressed or implied, and thus refuses and denies all other warranties, including without condition, suggested warranties or situations of merchantability, suitability for a particular purpose, or non-infringement of intellective property or other violation of rights. Furthermore, we do not warrant or make any representations concerning the precision, likely outcomes, or credibility security of the use of any materials from this website. Netwest Broadband tries to update the website regularly and can change the content at any moment. Therefore, the material of our website may get out of date at any given time, and we are not under any compulsion to update such material.

Netwest Broadband takes all proper care to assure that our website is free from any virus, worm, Trojan horse, or malware; yet, we do not take any responsibility for any damage to your computer system or mobile device.

Intellectual Property Rights

We own all the intellectual property rights on our website. It includes layouts, graphics, forms, images, and text. Besides the information that has been collected from other websites, we further own the intellectual property rights in the materials published on this website.

Any trademark, brand, and logo normally identified either with the symbols TM or ® which are used on this website are owned by us or either we own a license to use them. Your access to this website does not allow you to use these trademarks in any commercial way without our written consent.


This website may include links to other websites. These links are given for convenience only and we do not take any responsibility and make no representations about, the goods quality, services, or information is given to you by any website link. To the most limit permitted by law, we do not take any responsibility for any damage or loss that you may suffer, direct or indirect, as an outcome of using the wares, services, or data provided by such websites irrespective of the reason behind the injury or loss. The link from this website (Netwest .co.nz) to another website is not an advertisement, approval, or recommendation of the goods, services, or information given by any website.

You can link to our home page, it is fair and legal and does not harm our status or take advantage of it, but you must not set a link in such a way as to suggest any kind of connection, acceptance, or advertisement on our part where none exists. Our website should not be framed on another website; neither can you build a link to any section of this website besides the home page. We hold the power to remove linking permission without any prior notice.


Limitation of Liability

The material displayed on our website is provided without any conditions or warranties as to its accuracy. To the full extent permitted by law, we, hereby expressly exclude:

  1. All conditions, warranties, and other terms, which might otherwise be implied by statute, common law, or the law of equity.
  2. Any liability for any loss whatsoever, including indirect or consequential loss or damage suffered by you arising from the services we have supplied.



By accessing our website (netwest .co.nz) you agree to indemnify and hold us harmless from all claims, actions, damages, costs, and expenses including legal fees arising from or in connection with your use of our website.

Privacy Policy

We take all steps reasonably practicable to secure the information that you provide to us using our website. However, we ensure the security of any information that you may provide to us. We take all the responsibility whatsoever for the security of your information as it is passing over the Internet. Our compliance with privacy legislation is set out in our separate Privacy Policy, which may be accessed from our home page.

Netwest Broadband contract Terms and Conditions

⦁ You agree that we and our Agents can collect information about you and the way in which you are using the Services and you are authorized to make changes to this and that these changes may result in canceling services with your current broadband provider.
⦁ The Activation of your Account is conditional upon you completing the Account setup process, which may include a credit check.
⦁ You are committing to a 12 or 24-month contract term and an early termination fee of $250 will apply if you cancel within that time.
⦁ If you have requested a NETWEST modem, you will have to return it if you decide to leave NETWEST. You will be charged $110 if the modem is not returned.
⦁ Your monthly billing cycle will start on the date your Connection is Activated. For the avoidance of doubt, this means your first monthly Bill Payment will be taken via your selected method of payment on this Activation date.
⦁ You confirm you have provided an active email address and mobile number for connection updates and billing notifications.
⦁ If you do not pay any Bill by the Billing Due Date we can, without prejudice to any other rights we have, suspend or restrict your use of all or any of the Services without giving you prior notice. You will still be liable for charges if we are required to suspend or restrict the Services under this clause.
⦁ A 30 day notice period is required for the cancellation of our services.
⦁ You will receive a text or an email of your Installation date in the next few days after sign up.
⦁ If you change your mind then you can let us know within a week.
⦁ When you receive your confirmation of connection from us you are responsible for contacting your previous internet provider to stop billing. it is your responsibility to check the terms and conditions of your contract with the existing internet provider.